Return and Refund Policy
Last updated: May 1, 2025
Thank you for using TwisterIQ and TwisterCRM. We value your business and are committed to customer satisfaction. This policy outlines our terms for cancellations, refunds, and returns for both subscriptions and done-for-you services.TwisterIQ LLC operates under the names TwisterIQ and TwisterCRM. This Return and Refund Policy applies to all related services, products, and digital platforms under these brands.
Order Cancellations
You may cancel your subscription at any time. To request cancellation, contact us by:
Email: [email protected]
Website: Contact Us
Phone: 888-344-8684
Once your cancellation is confirmed, your subscription will be scheduled for termination and your account will be closed. Future billing will stop, but prior payments are non-refundable unless otherwise noted.
Refund Eligibility
Refunds are generally not provided, except in limited situations at our sole discretion. The following outlines eligibility:
Non-refundable items include:
Personalized or custom “done-for-you” projects once work has started
Services or campaigns that have already launched or been made live
SMS, MMS, A2P fees, phone numbers, and email delivery charges
Auto-recharge payments used for telecom or compliance fees
Discounted multi-month packages (e.g., 3, 6, 12 months, or lifetime deals)Unused time or features included in a service bundle
Accounts terminated due to violation of our Terms of Service
Eligible for partial refund (at TwisterIQ’s discretion):
Most recent month of subscription (if requested within 7 days of renewal)
Educational courses, if requested within 30 days of purchase
Note: Sale items and promotions are final and non-refundable unless required by law.
Processing Refunds
Approved refunds are processed to your original payment method within 14 business days. No fees will be deducted from approved refunds.
Contact Us
For any questions about this policy or to request a refund:TwisterIQ LLC
🌐 https://twisteriq.com/contact-us
📞 888-344-8684
📍 1781 W Wisteria Dr. Chandler, AZ 85248
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